Privacy Policy
Last updated: December 12, 2025
1. Introduction
At Refund Panda ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
2. Information We Collect
Personal Information
We may collect personally identifiable information that you provide directly to us, including:
- Name and contact information (email address, phone number);
- Account credentials (username, password);
- Refund-related information (booking details, ticket numbers, refund requests);
- Device information and usage data.
Automatically Collected Information
When you use the App, we may automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers);
- Log information (IP address, access times, pages viewed);
- Location information (if you grant permission);
- Usage data (features used, time spent in app).
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain the App;
- To track and manage refund requests;
- To send notifications about refund status updates;
- To improve and personalize the App;
- To communicate with you about the App and our services;
- To detect, prevent, and address technical issues;
- To comply with legal obligations.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- Service Providers: We may share information with third-party service providers who assist us in operating the App;
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety;
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred;
- With Your Consent: We may share information with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you;
- Correction: Request correction of inaccurate or incomplete information;
- Deletion: Request deletion of your personal information;
- Portability: Request transfer of your data to another service;
- Opt-out: Opt out of marketing communications or certain data processing.
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
The App may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your device settings, but disabling cookies may affect the functionality of the App.
9. Third-Party Services
The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you use.
10. Children's Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@refundpanda.com
Address: Refund Panda, [Your Address], India